A company that is able to use its help desk as a means of getting in touch with the needs of its customers will usually reap several advantages. The help desk is the point where these customers will refer their problems or other concerns to the company. They sometimes involve urgent matters which the customer may need to have addressed as swiftly as is possible. The manner in which such issues are addressed may improve on the reputation of a company or even sunder it. This is why many companies will invest in help desk software. This is an application that makes a company help desk efficient and organised in handling customer issues.
There are different features that such software has depending on the companies providing them. However, the most common feature that needs to be there in the application is the ticketing system. This is a feature that makes it easy for people to follow up on the issues they wanted the company to handle but could not be addressed immediately. Regardless of the means of communication that many customers prefer to use in contacting the customer care, help desk software provides a centralised means of accessing them all. In this way, there is little room for ignoring or losing some like was common in the traditional help desk.
Making The Help Desk Efficient
There are a number of ways through which a company can ensure that it handles all its customers; potential and loyal in a good way. One of course is through provision of quality goods and services. The other means is by addressing all their complaints, inquiries and other forms of communication in a satisfactory and timely manner. The help desk is therefore an important platform for every business that values its customers and even wishes to get more loyal ones. Many customers will direct their queries to the help desk and they expect that they will be handled efficiently and effectively. If the help desk of a company is not ideal, it will not be able to keep up with the complaints and inquiries it receives from curious new customers or old loyal ones.
This is the reason why today many people opt to have help desk software. This is a platform that allows a company to tackle all communications that come in from customers or those who may simply be interested to learn more about a company and its products. Many companies have even analyzed the issues raised during such communications to improve on their products or services and therefore achieve greater profitability. Help desk software will assure a customer that regardless of the means he used to communicate the issue at hand, he will receive feedback in a timely manner with a good helpdesk application.
I have a mac computer for about five years and never had a problem with it until recently. The problem that occurred was a hard drive failure. This happens with any computer eventually, so I know it has nothing to do with the quality of Apple computers. I love Apple computers and know they are built very well. When my computer hard drive failed, the first thing that I did was look for ways to perform a mac hard drive recovery. I printed out the steps and went to work. I had to buy a new hard drive, which was pretty cheap since I had store credit at Best Buy.
After I bought the hard drive, I performed the recovery process. It was a simple process that only took about an hour. The process was to put all the data I had onto a new hard drive. When it was finished, I installed the new hard drive into my computer. Everything was running back to normal condition and I was able to get back to my work. Since I am able to fix hard drives now with the help of http://www.harddrivefailurerecovery.net/, I fixed a couple of my friends computers that went bad on them. They were happy to know that I was able to fix it for them, because it saved them a lot of money.
I have a MacBook Pro and I love it very much. It is able to perform the entire video editing task that I throw at it. I was able to keep the computer running error free for about three years. The computer finally received it first error yesterday. I didn’t know what was wrong with it at first, so I took it to one of the computer specialist at my college. They were able to figure out what the problem was and told me my computer wasn’t working because the hard drive failed on me. I asked them how I was supposed to fix it and they gave me some instructions. They told me that I first have to perform a mac hard drive recovery, if I want to save all of me information.
I performed a recovery process and was able to fix my computer that night. I was surprised by how easy the process was. The only expense in fixing it was the hard drive. The hard drive wasn’t too much money. I had a coupon which gave be a 30 percent discount on the product. I now have a new hard drive installed in my computer, so I am not too worried about my hard drive crashing again anytime soon.
There’s no shortage of articles arguing the technical advantages of Java and the JavaBeans component model, in terms of platform portability, reduced complexity, inherent networkability, and robustness. However, while Java is a better technical solution, it is equally true that a language’s power lies not only in its features and capabilities, but also in its acceptance and use. For example, Java has quickly become a de facto standard for serious Web applications and has strong industry impetus behind it. The newest generation of development tools are Java-based and most software vendors now use the Java version of their product as their reference platform. Also, companies that are using Java find it easier to attract and retain top technical talent. Business managers take note, these developers will be able to leverage their Java skills across multiple tools, application types, projects, and platforms.
Most corporate and technical managers understand that certain types of Java applications (Java applets) can be embedded into the HTML code of a Web page. Using Java-capable browsers, HTML-embedded applets are dynamically downloaded from the Web server and executed on the client.
Originally, the purpose of most applets was to add GUI-like functionality to browsers and make static Web pages more dynamic and interactive. Java applets are now primarily used to dynamically extend the functionality of browser clients. Virtually all middleware suppliers have added applet interfaces to their existing products so that Java applets could also interact with database and application server back ends directly using various types of middleware. Using applets, organizations can extend their core business systems to the Internet, and in doing so revolutionize the way they do business.
To expand Java’s role in enterprise system development and integration efforts, Sun, the Object Management Group, and a coalition of hardware and software companies developed the Java Platform for the Enterprise (JPE). JPE comprises a set of APIs, termed the Enterprise Java Application Programming Interfaces, to a core set of services necessary for building, running, and managing strategic business systems in an easy and predictable manner.
Services supported in the JPE specification include naming, remote invocation, messaging, transactions, database access, life-cycle management, and others. The Enterprise Java APIs provide a common interface to these underlying infrastructure services, regardless of implementation and platform. For each infrastructure service, a single Enterprise Java API provides a standard, uniform interface to a variety of products supporting that service.
There are really two Java language interfaces defined for each infrastructure. The first is the application level programming interface that defines how a Java application accesses the infrastructure. The second is a Service Provider Interface, which defines how a provider of the infrastructure can be connected to programs using the API. In this manner, Java is the first language that effectively isolates developers from the difficulty of writing to multiple APIs for service support. This approach increases developer productivity, expands deployment options, and protects investments in software. It also provides a high degree of architectural flexibility and is the best bet for investment protection as the Java technology moves forward.
At this time, the Enterprise Java API that is receiving the most interest is the Enterprise JavaBean API. Like JavaBeans, Enterprise JavaBeans (EJBs) is a software component model, but EJBs extends the concept to the server. Enterprise JavaBeans was designed to support the development, deployment, and management of transactional business systems using distributed objects built in the Java language. More importantly, the transactions are implied and are defined declaratively. With EJBs, developers do not have to write code to define, initialize, or commit transactions, or to invoke interapplication communication protocols. Therefore, developers can build robust transactional applications quickly and relatively cheaply.
Like JavaBeans, EJBs must also run within a container, but in this case EJBs can be server-side application servers (Java-based or not), transaction monitors, databases, Corba ORBs, or Web servers — in fact any server container that adheres to the EJB specification. Basically, Java guarantees portability across hardware and operating system boundaries, while the EJB specification insures portability across container types and other toolsets. This is a very powerful concept and increases architectural deployment options dramatically, with many implied advantages in terms of scalability, investment protection, and technological positioning for the future.
Even when Windows spreadsheets such as Excel arrived, the macros did not provide visual programming.
The breakthrough for the PC was Microsoft’s Visual Basic, which brought rapid application development (Rad) to Windows. Rad is designed to make programming simple and straightforward.
Combined with visual programming, it offers developers a way to build applications interactively.
The starting point is a form – basically an empty window of the program under development. The standard component parts of a Windows program, such as buttons, scroll bars and boxes to type into, are dragged from a palette onto the form, then positioned and sized.
Each component has associated properties and events. Properties describe the way a component looks and responds. When a component is selected in the development environment, a box pops up showing its properties, such as background colour, which can be changed to taste.
Events are things that can happen to the object. A typical event might be a button being clicked, or having text typed in. Each component can hold code written in the Basic programming language to respond to these events.
If a program needs changing, the components can quickly be dragged to new positions, deleted and added.
Arguably, the features that made Visual Basic a success were database support (which was added in version 3) and the ability to plug in extra components. These add-ins are essential for visual programming.
A component developer could build practically any functionality into a component, from Internet support to colour graphic handling. The visual programmer need only drop the component into his or her project to add that functionality. Visual Basic has now been added to most of Microsoft’s Office suite, and some third-party products.
Some suppliers attempted to create complete visual programming tools – where the actions that result from, for instance, pressing a button are set up by drawing a flowchart on screen.
This constructor set approach is unwieldy for anything more than trivial applications and has never had much impact.
Most recently, the approach appeared in the UK-developed Toontalk, a visual programming environment for children that involves setting up a series of robots to undertake a task.
The results are fascinating, but unlikely to shake the business world. More significant are the contributions of Smalltalk and Delphi.
Smalltalk dates from 1972 and has the advantage of being object-oriented. This makes it possible to bundle data and code into a single component, and provides the time-saving facility of taking one component, adding changes to functionality to create an entirely new one.
Smalltalk is powerful enough for Rad. IBM, for example, used Smalltalk to prototype the OS/2 desktop.
However, Smalltalk does not hide the complexities of object-oriented programming, making it impractical for end users. Although suitable for Rad, Smalltalk’s limited take-up and consequent lack of add-ins – crucial for visual development – makes it a poor choice for this arena.
Inprise’s Delphi is the strongest challenger to Visual Basic, although plenty of programmable databases come close. Delphi has similarities to Visual Basic, including support for some Visual Basic add-ins, but uses the Pascal language. Delphi has also always produced fully compiled code.
Visual Basic originally produced, partly compiled code requiring a virtual machine called the Visual Basic runtime in order to run Visual Basic applications.
The runtime made Visual Basic programs relatively slow, although more recently Microsoft has produced compiled code.
While a Visual Basic program is often very small, much of its application’s code is contained in the larger Visual Basic runtime file. An advantage of a single runtime file is that several programs on the same PC can share it.
While Rad tools provide a way for developers to write applications relatively quickly by using pre-built components, big leaps in programmer productivity are only possible when large, complex application building blocks can be reused.
This is achieved through object-oriented programming. Object-oriented programming provides a way for developers to customise complex pre-written application components in order to adapt the functions they provide for their own specific application requirements.
Visual Basics s move from being a rapid application development tool to an object-oriented development tool has come at a price. While Visual Basic remains the environment of choice for much Rad work, it is becoming too complex for end-users.
The new generation of easy to use development tools are based on Web technology and HTML.
Third party products, and new standards like XML, are increasing the ease with which data can be pulled from other sources, modified and returned.
Today Web technology is slow and limiting so it is not a serious contender to Rad development. However, the growth of end-user computing using this environment will be as phenomenal as the growth of the spreadsheet.
* There are two driving forces behind the development of visual programming tools – end-user computing and rapid application development (Rad).
* Power users wanted a way to develop their own small systems rather than rely on over-burdened IT departments resulting in end-user computing. Typical end-user applications extract a subset of data from a database, manipulate it and either return it or display it.
* The key to Rad is prototyping. Rad allows developers to put together a subset of the required functionality very quickly and enables the user to try it.
* Visual programming is ideal for Rad, as it makes it possible to build and modify prototypes extremely quickly.
* Once the users accept the prototype, it could act as a functional specification for a conventional development project. The prototype is evolved into the final product.
With its rumored plan to create a new programming language, Microsoft invites software developers to take a fresh look at corporate programming requirements, now that we’ve had time to reflect on Java’s pros and cons.
With programming languages, my inclinations are known. I believe that hardware gets faster more quickly than programmers get smarter and that next year’s chips will boost software performance more reliably than this year’s coding tricks.
Performance is better pursued by algorithm refinements and user- interface improvements than by riding on the ragged edge of low-level optimizations. I believe and research confirms that users would rather have software with predictable responses than software that’s fast when it works but often crashes or misbehaves.
I rarely write in C or C++ without producing an assembly-language output file. Reading my compiler’s diary (so to speak) is usually revealing. When I think about a business computing problem in a formal, machine-executable way, I want a programming language that maps more closely to the way I think than to the way the computer works.
A similar preference may account for much of the popularity of Inprise’s Borland Delphi, but it should also spur programmers to seek a less well-known firm: Harlequin.
Harlequin is one of a growing number of implementers of a language called Dylan. This language originated at Apple Computer as a fully object-oriented language with automatic memory management, safety mechanisms based on abstract data types and error-handling mechanisms based on exceptions. Sounds a lot like Java, doesn’t it?
Doesn’t look like C or C++
But Dylan, unlike Java, doesn’t look like C or C++, with their line- noise syntax. Dylan provides an English-like syntax that might remind some programmers of Ada, BASIC, Logo, REXX or even Lisp (the latter being another of Harlequin’s products). All these are languages that put substantial emphasis on readability, both by programmers and compilers, since a piece of code gets read about 10 times more often than it gets written.
When it first appeared, Dylan did not offer Java’s white-hot combination of a platform-neutral virtual machine and an exploding Internet in need of portable content. “You get opportunities for new languages only so often,” said Harlequin’s director of software tools, John Hotchkiss, when I spoke with him last week. “Java had a wonderful opportunity.”
Apropos of Microsoft’s rumored “Cool” project, Hotchkiss said, “I would hate to see the next opportunity squandered on something that only made incremental changes to C++.” From Harlequin’s viewpoint, the new application environment that’s giving birth to the next generation of tools is the CORBA-based enterprise network.
With Harlequin’s Dylan compiler, the programmer can choose between full run-time extensibility and full compile-time optimization. “We can test different forms dynamically against live CORBA components,” Hotchkiss said. “It’s a wonderful capability.”
Enterprise software development has moved beyond applications to the creation of application systems. Tools such as Harlequin’s Dylan Enterprise Edition can ease that migration.